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DEAR VALUED CUSTOMER

We issued the following statement yesterday in response to Government guidelines issued over the last few days.

We have deliberated long & hard over the last few days, but we feel this is the only responsible thing to do under the circumstances, the quicker we all isolate the quicker this virus can be sent packing.

People & companies who fail to undertake the same stance are just adding to the problem & will only result in longer & tougher sanctions being imposed, we all have a responsibility to eradicate this virus.

All departments will be closed for the foreseeable future, with exception to our sales office which is being manded from Home by Lisa during these difficult times, installations ceased from last night, our storage facility in Dawlish is fully lockdown & no deliveries will be accepted as all our installation crews have been sent home to protect their health & wellbeing.

Working together will see us all come through the other side, how long that takes all depends on how selfish others are,

We applaud you if you have already taken these important steps, if you haven’t then please think carefully, you are putting others in danger & has I have eluded to above the longer people take to isolate the longer the shutdown will be

CORONA VIRUS (COVID-19) UPDATE - 1700 - 23/03/2020

Due to the current ongoing crisis the whole world is facing, & following Government instructions, guidelines & advice we have made the difficult decision as at 1700 on Monday 23/03/2020 to close our storage facility in Dawlish & suspend all installation, sadly, this will include all site survey’s

We have a duty of care to all our staff & customers & believe this is the only responsible thing to do.

We will still offer emergency repair service, BUT only were the garage door is broken, & you need access to your food in fridges &/or freezers in the garage were no other access is available, all other non emergency repairs will have to wait.

All payments will have to be telephoned through to Lisa, as no face to face contact will be engaged, you will have to remain in doors & communication with or repair engineer will be by telephone only.

If you attempt to communicate with the engineer face to face, the engineer has instructions to leave immediately.

We urge everyone to stay at home where ever & whenever possible, the quicker we isolate which will prevent this deadly virus spreading the sooner we can all get back to work & socialising again.

Preventing this virus spreading will also help our fantastic Doctors & Nurses in the NHS to help the ones which do sadly contract the virus.

When this is contained & is no longer a threat, we can all get back to our family & friends.

We are of course set up to work from home, & I have three fantastic members of staff waiting to assist you if needed & help where ever we can.
Tel: 01626 776380
Or by email lisa@garagedoorssouthwest.co.uk

The only thing left to say is, that we wish all our friends, family & customers all the very best in these difficult times, be sensible, follow guidelines, advice & most importantly stay safe.

Many thanks
Kind regards

Darren Chamberlain

Supplying & Installing Garage Doors & Remote
Control Systems Since 1982

Tel: 01626776380

References

Video testimonial

Dear Lisa,
I was delighted with the installation of a new 10ft 6 in GRP up and over garage door,with associated building works,here in Somerset.
The team of four arrived at 8.00am and had finished by 4.15 pm leaving the site very clean and tidy.
The double white door really enhances the appearance of my property and has been commented on by neighbours and passers- by alike.
The service, attitude and care taken by the team was exemplary and I have no hesitation in recommending Garage Doors South West to anyone who values high levels of service and value.
Your sincerely
Mr Lewis
CANNINGTON, BRIDGEWATER
(INSTALLATION 17/07/2017)
Wessex GRP GEORGIAN c/w White Steel Frame & Hormann Promatic Operator

Dear Sir or Madam
 
Thank you so much for the new garage door. All the men were very good and kept everything
nice and clean.
We will recommend you to anyone.
Thank you once again.
 
Yours Sincerely
Mr & Mrs Dunn
Weston-Super-Mare

Dear Mr Chamberlain
 
I am so delighted with the installation of my 3 garage doors that I have decided
to take the unusual step of writing to let you know how pleased I am. When we decided
to order automated doors, our main concern was getting the installer back once we
had paid the bill if we wanted any changes or general after sales service because
our experience with large national companies is disappointing in this respect. Accordingly,
we were especially pleased that you readily agreed to come back and install the
delatching devices that you recommended at the outset and that we initially declined
to accept. I may be cynical but finding somebody who regularly turns up at the right
time and on the prearranged correct day is unusual these days. To find these qualities
in a company with the most competitive pricing structure is so unusual it must be
little short of a miracle.
 
Obviously, people don’t buy garage doors very often but after your prompt and efficient
service, attention to detail, patience in explaining various installation options
(who would think that a garage door could be so technical and that standards could
vary to such a degree!) and your desire to create the right impression and leave
a fully satisfied customer, I have recommended your company to all my friends and
acquaintances.
 
Should you ever need a reference feel free to use my name and I will willingly tell
people how I truly feel. Oh yes, and some small advice if I may offer it in my own
field of management consultancy; please remember that what gives your company its
competitive advantage is the personal touch and personal service that you provide
so well. Long may it continue.
 
Yours Sincerely
Robin Lovell
Bristol

Dear Sirs
 
I just wanted to say thank you for your efficient service. I had been quoted 4+
weeks for a standard 7×7 door. True to your word I have had 2 delivered to my house
within 7 days and the fact that I didn’t pay until I had viewed them was the icing
on the cake.
Your advert on the Internet was informative and helpful. This Internet might just
catch on!
Rest assured, I will recommend you to anyone interested.
 
Kind Regards
Ben Purslow
Shropshire

Dear Mr Chamberlain
 
Thank you very much indeed for the work which you recently carried out on my garage
door at this property. The Liftmaster is working well and we are very pleased with
it all. Accordingly I herewith enclose my cheque in settlement of your invoice.
 
Yours Sincerely
J C Bryant
Sidmouth

Dear Sir
 
I would like to say how delighted we are with the new garage door and the manner
in which it was installed. throughout the transaction from start to finish your
service was courteous and efficient.
 
With Many Thanks
D E Rosser
Teignmouth

Dear Mr Chamberlain
 
We wish to extend our thanks for the extremely efficient service extended. The door
was fitted speedily and the finished product is beyond our expectations.
The advice received from your wife with regards to the colour, provided us with
the complimentary match for the light coloured stone used for the construction.
We shall certainly recommend your company should we hear of anyone wishing to purchase
garage doors in the future.
 
Yours Sincerely
Sue and Mike Sargent
Weston-Super-Mare