Dear Mr Chamberlain

I am so delighted with the installation of my 3 garage doors that I have decided to take the unusual step of writing to let you know how pleased I am. When we decided to order automated doors, our main concern was getting the installer back once we had paid the bill if we wanted any changes or general after sales service because our experience with large national companies is disappointing in this respect. Accordingly, we were especially pleased that you readily agreed to come back and install the delatching devices that you recommended at the outset and that we initially declined to accept. I may be cynical but finding somebody who regularly turns up at the right time and on the prearranged correct day is unusual these days. To find these qualities in a company with the most competitive pricing structure is so unusual it must be little short of a miracle.
 
Obviously, people don’t buy garage doors very often but after your prompt and efficient service, attention to detail, patience in explaining various installation options (who would think that a garage door could be so technical and that standards could vary to such a degree!) and your desire to create the right impression and leave a fully satisfied customer, I have recommended your company to all my friends and acquaintances.
 
Should you ever need a reference feel free to use my name and I will willingly tell people how I truly feel. Oh yes, and some small advice if I may offer it in my own field of management consultancy; please remember that what gives your company its competitive advantage is the personal touch and personal service that you provide so well. Long may it continue.
 

Yours Sincerely
Robin Lovell
Bristol

Dear Sirs
I just wanted to say thank you for your efficient service. I had been quoted 4+ weeks for a standard 7×7 door. True to your word I have had 2 delivered to my house within 7 days and the fact that I didn’t pay until I had viewed them was the icing on the cake.Your advert on the Internet was informative and helpful. This Internet might justcatch on! Rest assured, I will recommend you to anyone interested.
Kind Regards
Ben Purslow
Shropshire

Dear Mr Chamberlain
We wish to extend our thanks for the extremely efficient service extended. The door was fitted speedily and the finished product is beyond our expectations. The advice received from your wife with regards to the colour, provided us with the complimentary match for the light coloured stone used for the construction. We shall certainly recommend your company should we hear of anyone wishing to purchase garage doors in the future.
Yours Sincerely
Sue and Mike Sargent
Weston-Super-Mare