We issued the following statement yesterday in response to Government guidelines issued over the last few days.
We have deliberated long & hard over the last few days, but we feel this is the only responsible thing to do under the circumstances, the quicker we all isolate the quicker this virus can be sent packing.
People & companies who fail to undertake the same stance are just adding to the problem & will only result in longer & tougher sanctions being imposed, we all have a responsibility to eradicate this virus.
All departments will be closed for the foreseeable future, with exception to our sales office which is being manded from Home by Lisa during these difficult times, installations ceased from last night, our storage facility in Dawlish is fully lockdown & no deliveries will be accepted as all our installation crews have been sent home to protect their health & wellbeing.
Working together will see us all come through the other side, how long that takes all depends on how selfish others are,
We applaud you if you have already taken these important steps, if you haven’t then please think carefully, you are putting others in danger & has I have eluded to above the longer people take to isolate the longer the shutdown will be
Due to the current ongoing crisis the whole world is facing, & following Government instructions, guidelines & advice we have made the difficult decision as at 1700 on Monday 23/03/2020 to close our storage facility in Dawlish & suspend all installation, sadly, this will include all site survey’s
We have a duty of care to all our staff & customers & believe this is the only responsible thing to do.
We will still offer emergency repair service, BUT only were the garage door is broken, & you need access to your food in fridges &/or freezers in the garage were no other access is available, all other non emergency repairs will have to wait.
All payments will have to be telephoned through to Lisa, as no face to face contact will be engaged, you will have to remain in doors & communication with or repair engineer will be by telephone only.
If you attempt to communicate with the engineer face to face, the engineer has instructions to leave immediately.
We urge everyone to stay at home where ever & whenever possible, the quicker we isolate which will prevent this deadly virus spreading the sooner we can all get back to work & socialising again.
Preventing this virus spreading will also help our fantastic Doctors & Nurses in the NHS to help the ones which do sadly contract the virus.
When this is contained & is no longer a threat, we can all get back to our family & friends.
Not only do we supply & Install new Garage Doors and Remote Control Systems, we also repair, service & maintain older garage doors
Spring anchor points and bolts
Rollers and spindles
Side plates and seals
Latches and catches
The list is endless, but if the part is still available from all the door manufacturers then we will be able to repair or replace.
With a large number of spares carried in stock, you can rest assured that a professional repair to your broken garage door will be carried out promptly and with the minimum amount of fuss and hassle.
Should it be one of the few spares we do not carry, due to our buying power and top quality suppliers, we will be able to take delivery within 24 hours.
All repairs to garage doors and remote control systems are backed up with our no quibble guarantee for a period of 12 months from the date of repair, covering both the product and workmanship.
Whether it is a faulty lock, broken spring or snapped cable, Garage Doors South West will no doubt have the part in stock.
Like all mechanical equipment, most garage doors, particularly older models, need regular servicing but sadly most don’t get that attention. Whatever your make of garage door we can offer you a regular service contract or an emergency repair service for doors that have not been serviced throughout Teignbridge, Torbay, Exeter & East Devon, Somerset & South Hams.
Regardless of the age of your garage door, if it’s not working as it should or is getting difficult to open, it’s time to call the experts in. At Garage Doors South West we have been carrying out services and repairs on both manual and automated garage doors since 1982, so there’s no problem that we can’t solve.
No matter what the extent of the problem – whether it’s something superficial or something far more serious – our team has the knowledge and experience to get your garage door working again.
We carry a large amount of spare parts in stock, and our vehicles are fully stocked wherever possible (subject to stock) we are able to carry out repairs on a same day basis, if your repair requires a non-stock item we are able to courier the item from our long established network of dedicated suppliers.
Once you notice a problem, don’t delay give us a call, leaving any issues small or large can result in doors becoming uneconomical to repair, meaning that you may end up having to pay for costly replacements, rather than a simple repair or adjustment.
We’ll repair your garage door quickly, not only changing the failed part, but also carrying out a detailed inspection and rectifying any potential problem and give you advice to prevent a similar problem occurring in the future.
And because our prices are affordable, there’s no better to company to call if you need your Garage Door Repaired Don’t delay pick up the phone now and call us on 0880 220447 or contact us online, it could save more than your money.