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DEAR VALUED CUSTOMER

We issued the following statement yesterday in response to Government guidelines issued over the last few days.

We have deliberated long & hard over the last few days, but we feel this is the only responsible thing to do under the circumstances, the quicker we all isolate the quicker this virus can be sent packing.

People & companies who fail to undertake the same stance are just adding to the problem & will only result in longer & tougher sanctions being imposed, we all have a responsibility to eradicate this virus.

All departments will be closed for the foreseeable future, with exception to our sales office which is being manded from Home by Lisa during these difficult times, installations ceased from last night, our storage facility in Dawlish is fully lockdown & no deliveries will be accepted as all our installation crews have been sent home to protect their health & wellbeing.

Working together will see us all come through the other side, how long that takes all depends on how selfish others are,

We applaud you if you have already taken these important steps, if you haven’t then please think carefully, you are putting others in danger & has I have eluded to above the longer people take to isolate the longer the shutdown will be

CORONA VIRUS (COVID-19) UPDATE - 1700 - 23/03/2020

Due to the current ongoing crisis the whole world is facing, & following Government instructions, guidelines & advice we have made the difficult decision as at 1700 on Monday 23/03/2020 to close our storage facility in Dawlish & suspend all installation, sadly, this will include all site survey’s

We have a duty of care to all our staff & customers & believe this is the only responsible thing to do.

We will still offer emergency repair service, BUT only were the garage door is broken, & you need access to your food in fridges &/or freezers in the garage were no other access is available, all other non emergency repairs will have to wait.

All payments will have to be telephoned through to Lisa, as no face to face contact will be engaged, you will have to remain in doors & communication with or repair engineer will be by telephone only.

If you attempt to communicate with the engineer face to face, the engineer has instructions to leave immediately.

We urge everyone to stay at home where ever & whenever possible, the quicker we isolate which will prevent this deadly virus spreading the sooner we can all get back to work & socialising again.

Preventing this virus spreading will also help our fantastic Doctors & Nurses in the NHS to help the ones which do sadly contract the virus.

When this is contained & is no longer a threat, we can all get back to our family & friends.

We are of course set up to work from home, & I have three fantastic members of staff waiting to assist you if needed & help where ever we can.
Tel: 01626 776380
Or by email lisa@garagedoorssouthwest.co.uk

The only thing left to say is, that we wish all our friends, family & customers all the very best in these difficult times, be sensible, follow guidelines, advice & most importantly stay safe.

Many thanks
Kind regards

Darren Chamberlain

Supplying & Installing Garage Doors & Remote
Control Systems Since 1982

Tel: 01626776380

Frequently asked Questions

Why are your doors cheaper than my local garage door company?

Having been in the garage door industry since 1982 we have built invaluable relationships
with all our suppliers, and we are therefore able to use our buying power to negotiate
the best possible prices and deals from all the manufacturers and pass the savings
to you,

 

Will my door be new?

We only sell new garage doors, we don’t sell old second hand or factory refurbished
doors, and infact most doors are made to order due to the fact manufacturers cutting
back on stock leaves, over 90% of the doors we supply to our customers have been
made for them.

 

How long will delivery of my new garage door take?

Delivery usually takes between 7 to 28 days from receipt of your payment, some special
sized doors or special order doors from abroad can take up to 4 to 8 weeks to arrive
but you will be notified at the time of order if this is likely to happen and be
given the opportunity to chose an alternative door, you can request a delivery update
anytime by calling our freephone number 0800 220447.
We will always contact you in advance to notify you of the intended delivery date.

 

Do you deliver north of the border?

Again due to our unique relationships with all of our suppliers we are able to deliver
anywhere on mainland UK, delivery to sea and airports are also available.

 

Can I have a specific delivery date and time slot allocated?

Unfortunately this isn’t possible due to our deliveries being to fixed areas on
fixed days therefore we cannot change our route. The advantage of contacting you
the day before, is that we have already carried out a provisional timings run of
the following days deliveries and can usually offer a 2 -3 hour window. Also the
delivery driver can give you a call 1 hour in advance if requested.

 

What do the sizes mean?

Please take a look at our ‘Garage Door Buying Guide’, this will offer as much information
as possible and will advise on how to measure for your new door. We also have members
of staff available from 8am until 8pm on hand to offer as much assistance as possible
over the telephone – 0800 220447.

 

Do I need to help the driver with the door on delivery?

All we ask if an able bodied person is available at the time of the delivery, our
drivers will assist you and carry the door to the garage. However, health and safety
of our drivers is of paramount importance to us so we will not allow them to carry
doors over uneven ground.

 

When do I pay?

Payment is made at the time of order with doors that are available to deliver within
the week. Payment for doors which will be made to order is authorised at the time
of order, but not taken until 5 days before delivery.

 

Can I pay the delivery driver?

Due to our drivers having several deliveries on each delivery run, they do not want
the responsibility of carrying payments around with them, also some delivery runs
incorporate an overnight stop out.

 

Can I collect the door?

Yes, we welcome collections from our Devon location, however all deliveries to mainland
UK are FREE, so why not take advantage of our purpose built vehicles. Address details
for collection will be given on completion of the sale.

 

Do I pay VAT?

Yes, we are a UK based company so VAT is charged at the applicable rate at the time
of sale. All our website prices are shown inclusive of VAT.

 

Where can I find detailed technical information that isn’t on this site?

We endeavour to offer all technical information and specifications on our website.
This can be found in the ‘Garage Door Information’ section or you can visit any
of our suppliers/manufacturers sites to look up the details required.

 

I don’t understand the difference between Canopy and Retractable lifting gear?

Details on ‘Lifting Gear’ can be found in the ‘Garage Door Buying Guide’. This sections
explains the differences between the gear systems available, also please remember
we have members of staff available from 8am until 8pm on hand to offer as much assistance
as possible over the telephone – 0800 220447.

 

Is the information you provide reliable?

As a company we have been trading since 1982, also a member of our team has been
in the garage door industry for over 50 years.

 

Can I automate a canopy door?

Yes, but you need to purchase a canopy bow arm converter. However, we do not advise
automating canopy doors, it is much better to purchase the retractable door gear.
This type of door works out slightly more than the canopy door but is considerably
less than the cost of the bow arm converter.

 

Can I order a door then return it if it does not fit?

All orders for garage doors and remote control systems can be returned to us, providing
they haven’t been installed/unwrapped and the fitting packs are unopened and undamaged.
If you do not require a replacement door, a charge for restocking may be incurred
to cover any transportation costs from our suppliers – normally between 10% and
20%.
 
If you do require a replacement door, there will usually be a charge to cover transportation
costs from our suppliers, but this will be at a reduced rate. However, please be
assured we will do everything we can to eliminate incorrect doors being ordered
and we will not leave you with a door you cannot use. We will do our best to change
over the door at the cheapest option available.

 

Are my details secure?

Yes, we use a SSL secure server provided by Sagepay to process your payment. Your
personal details are secure, we never receive your card details, the only details
we receive from Sagepay once you have completed the checkout process is your name,
address, telephone number and the items you have ordered.
 
We are fully compliant with the new PCI DSS rules imposed by the credit card providers
meaning our site is tested against hackers and all security threats.